FAQ'S

WHAT ARE REUSABLE PRESS ON NAILS?

Reusable press on nails are artificial nails that can be applied and removed multiple times, allowing you to enjoy different nail looks without the need for salon visits or nail enhancements.

      On average →

  • Lasts up to 3 weeks/wear
  • Reusable up to 5 times

 

WHAT SETS POLLYTIPS PRESS ONS APART FROM DRUGSTORE ALTERNATIVES?

Drugstore nails are typically made from ABS plastic. They are mass-produced and come in preset shapes and sizes. They easily lose their shape with everyday use (e.g., an almond shape starts to look more like oval). Additionally, the color tends to chip and the shine fades quickly.

In contrast, PollyTips press on nails are made of premium gel materials. They are custom-crafted to your desired shape and size, providing a more natural and comfortable fit. Our nails also include high-quality nail glue for a secure and long-lasting hold.

 

HOW DO I ORDER?

We have 4 nail categories for you to choose from: Solid Colors, French Tips, Designed Sets, and Custom Sets. To purchase from any of these categories, you’ll need to provide your nail measurements using the Sizing Kit (sent for FREE with your 1st order).

When customizing any of the 4 categories, you will be prompted to fill out a short form with questions to ensure your press ons are tailored to your preferences. After that, you can proceed to checkout and receive your order.

 

HOW DO I KNOW WHAT SIZE I NEED?

We offer a Universal Sizing Kit, so you don’t need to purchase a separate Sizing Kit for each nail shape. We’ll handle the conversion of your measurements to match our various nail shapes and lengths. A Sizing Kit is sent for FREE with your 1st order. Please make sure to size each of your natural nails individually. If you have any questions, feel free to check our Instagram page, ask us in the chat, or send us a message via email.

 

WHAT IF THE NAILS IN MY SIZING KIT DO NO FIT?

While we have a variety of customization options available, it's important to understand that press on nails may not be suitable for everyone, especially if you have clubbed nail beds or severely down-turned nails.

 

HOW LONG DOES IT TAKE FOR ME TO GET MY NAILS?

Processing time is 3-5 business days following payment verification, with the possibility of slightly longer processing times due to unforeseen circumstances, although this is rare. All orders will receive a tracking number for shipment tracking.

  • For Canada (Domestic)
  • Standard Shipping: Estimated delivery time of 3 to 9 business days.
  • Express Shipping: Estimated delivery time of 1 to 2 business days.
  • For the United States (Cross-border)
  • Standard Shipping: Estimated delivery time of 4 to 8 business days.
  • Express Shipping: Estimated delivery time of 2 to 3 business days.

 

WHAT ARE THE NAILS MADE OF?

Every set of PollyTips nails is made from soft gel materials.

 

DO YOU SHIP INTERNATIONALLY?

We currently offer shipping services exclusively within Canada and the United States. At this time, we do not ship to international destinations. 

 

HOW LONG WILL MY PRESS ON NAILS STAY ON?

PollyTips are handmade with a strong emphasis on quality! When properly prepared and applied using liquid glue, they can last for 14+ days. If you opt for sticky tabs, they can last for 2-3 days.

 

CAN I REUSE MY POLLYTIPS NAILS?

They are reusable with proper removal and care on average up to 5 times.

 

WHAT IS INCLUDED IN MY ORDER?

In your order, you will receive:

  • Ordered nail set(s)
  • Instructions on How to Apply, How to Remove, How to Reuse, and Useful Tips
  • Business card
  • Sizing Kit (included with 1st order)
  • Prep Kit, including a nail file, nail buffer, cuticle pusher, pick tool, micro cotton swab, sticky tabs, nail glue, and 2 alcohol pads
  • Gift

 

WHAT ARE THE INGREDIENTS IN THE NAIL GLUE?

The nail glue is made of Ethyl Cyanoacrylate. 

 

IS THE NAIL GLUE SAFE?

It is MSDS and SGS certificated and safe for the nails.

 

HOW DO I APPLY MY PRESS ON NAILS?

Please read the How To's section on How to Apply. 

 

HOW DO I REMOVE MY PRESS ON NAILS?

Please read the How To's section on How to Remove. 

 

HOW DO I REUSE MY PRESS ON NAILS?

Please read the How To's section on How to Reuse. 

 

WHAT ARE THE PAYMENT OPTIONS?

We offer various payment methods to accommodate your preferences and ensure a smooth transaction process. Our accepted payment methods include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal